Technical support team is committed to providing dependable and timely resolutions of all customers' inquiries regarding ePath3D software products. ePath3D technical support is available for free to customers via telephone, Internet, or email.

Every customer inquiry is professionally tracked from the time contact is initiated until a jointly agreed resolution is reached. Based on the priority of a case, ePath3D technical support escalates customer issues to ensure critical problems receive a quick resolution.

In addition to promptly responding to client-initiated requests, ePath3D technical support proactively reports vital information about the availability of new product releases and current release patches to our installed customer base.

If you experience problems with the installation of ePath3D, please click below to view common solutions for installation problems:

Frequently Asked Questions about ePath3D

Important: The below demonstrates how to open the pre-made Protein Database Link from the Pathway Database, please click below to view:

How to Open the Protein Database Link

Key Technical Support Information:
Contact Methods:
Tel: 858 457 1645
Fax: 858 408 1959
Email: epath3d@proteinlounge.com
Web: www.proteinlounge.com/epath3d/